The IT department you can’t justify hiring, with the Act’s security built in.
Backups that have been tested, devices that are patched, and a named engineer who answers.
What this is
Most downtime is avoidable and most breaches start with something unpatched. We keep your laptops, network, email and cloud tools working and secure, and we pick up the phone when something breaks. Because we also do compliance, the way we set things up is the way a regulator would want to find them.
You get a named engineer who knows your setup, agreed response times, and a short monthly note on what we fixed, what we prevented and what we recommend. No ticket queue you never hear back from.
Most support happens remotely. We come on site when hands are needed on hardware, and we schedule around your hours. Fixed monthly plans suit most organisations; one-off call-outs are available for projects and emergencies.
Who asks for it
What you get
- Remote and on-site helpdesk with a named engineer and agreed response times
- Backups set up, tested monthly, and restored when you need them
- Devices patched, protected and set up securely; old ones wiped properly
- Office Wi-Fi, network and internet failover that survives load-shedding
- Microsoft 365 or Google Workspace administered and secured
- Access tied to real people: no shared passwords, leavers removed same day
- Procurement advice: buy what you need, once
- A monthly service report in plain English
How it runs
Four stages. You see each one before the next starts.
An inventory of every device, account and service, and the short list of risks to fix first.
Backups tested, updates applied, shared passwords retired, access tied to people.
Ongoing helpdesk on a plan sized to your team, with the engineer who knows your setup.
A quarterly review of what slows you down and what should change before it breaks.
Questions
What clients ask about this one.
Do you support offices outside Harare?
Yes. Most support is remote, and we schedule site visits for anything that needs hands on hardware. Ask us about your location.
Can you take over from our current provider?
Yes. We run a documented handover, collect every credential and licence, and confirm your backups actually restore before anything changes.
Our hardware is old. Do we have to replace it?
Not necessarily. We work with what you have wherever it is safe to, and we tell you plainly when something is past its useful life and what it would cost to replace.
Goes with
Start with a 20-minute call.
Tell us what you hold and what is worrying you. No charge, no obligation, and you leave knowing what technical support would involve for you.